Award USA is recruiting!

We are now recruiting for the Program Officer, Midwest Region position based at the national office in Chicago. For more information, please read the role profile below. To apply, click on the application link at the bottom of the page and submit your resume and cover letter to Vice President of Program and Operations, Dr. Lisa Metzger-Mugg at


Background on The Duke of Edinburgh’s International Award USA

The Duke of Edinburgh’s International Award is a global non-formal education framework which operates in more than 130 countries and territories, helping to inspire young people to dream big, celebrate their achievements, and make a difference in their world. Through developing transferable skills, increasing their fitness levels, cultivating a sense of adventure, and volunteering in their community, the Award helps young people to find their purpose, passion, and place in the world. Founded by His Royal Highness, The Prince Philip, Duke of Edinburgh in 1956, the Award has inspired millions of young people to transform their lives for over 63 years.

There are 1.3 million young people currently completing their own unique program throughout the world, via hundreds of thousands of youth-focused Award Units, including schools, colleges and universities, youth organizations, youth offender institutions, and the Virtual Award Program. Though the Award only recently came to the United States, it continues to grow as it offers a truly global opportunity for young Americans to develop a customized set of goal-oriented skill development and physical recreation activities, while making an impact on their communities through service.

Summary of Role

Reporting to the Vice President of Program & Operations, the role of the Program Officer, Midwest Region is to support the growth of the Award through provision of training and guidance to interested Award Units (delivery partners) and participants, as well as training and ongoing program support, particularly within the Midwestern region. The Program Officer, Midwest Region will work to recruit, develop, and maintain collaborative partnerships with exceptional service delivery in full alignment with The Duke of Edinburgh’s International Award’s strategic goals and annual priorities.

Using effective research techniques, the Midwest Program Officer will lead recruitment and development of new local delivery partners across the region and across the USA who are interested in delivering the Award Program to young people in their area. The Midwest Program Officer will work with the Program team to engage local sites of national program partners. All of these activities should contribute to increased representation and opportunities for both young people and leaders from diverse backgrounds.

Additional responsibilities include managing and ensuring compliance with license requirements for new and existing delivery partners in the region, providing support around the principles and requirements of the Award program, and in the effective use of digital tools in delivering the best possible program according to the standards set by The Duke of Edinburgh’s International Award Foundation. Additionally, the Program Officer will support Award USA in the described program specialty areas including assessment and evaluation, reporting, event planning, and communications.

Key Responsibilities


  • In conjunction with the program team, actively recruit, license and induct new delivery partners to support the five sections of the Award;
  • Represent the national office at events and conferences;


  • Provide support for the delivery for new and existing Award Units and, as necessary across the USA as well as for volunteers and participants in the Virtual Award Program;
  • Be responsible for the planning, promotion and management of training events in the region and as needed nationally;
  • Induct and train staff and volunteers in Award units in partnership with the other national office staff members;
  • In coordination with the Senior Program Officer, deliver a regional training strategy and calendar including the setting of and adherence to budgets and income generation targets;
  • Acting as a system super user, provide Online Record Book training and troubleshooting services and support to Award Leaders in the region and, as necessary, across the country;
  • As needed, contribute to the development of delivery focused learning materials for the Award’s online learning platform (the Online Learning Hub);


  • Ensure the delivery of the Award meets International standards and work with staff and volunteers to develop strategies to maintain and improve quality;
  • Schedule and undertake audit and compliance reviews with delivery partners in the region in accordance with licensing requirements;
  • Approve participants’ activities and Awards through the Online Record Book;
  • Assist in managing the database of delivery partners and update contacts on the website;


  • Assessment & Evaluation – Support program assessment and evaluation of all Award Units in the United States, including program team key performance indicators;
  • Reporting – Support regular updates on participant and Award Unit metrics measured against annual goals;
  • Event Planning – Coordinate annual Gold Award Ceremony, biennial Award Guild Conference, and other program events;
  • Communications – Coordinate bimonthly Award Unit newsletter and other communications.
  • Undertake any other duties as required for the successful delivery of national objectives.

Person Specification





Professional qualifications in teaching and/or youth work or a related field

Bachelors Degree or higher

Evidence of continuous professional development (CPD)

Degree in education, non profit management, or related field

Achieved Bronze, Silver or Gold Duke of Edinburgh’s International Award

Application Form & Qualification Certificates
Experience Experience of managing youth programs and project management, particularly scouting

Experience in the training of adults and leaders

Experience in sales, program outreach, or accelerated non profit program growth

Experience building program relationships

Excellent interpersonal skills with experience working with diverse constituents

Previous experience of working in a youth development organization


Bi-lingual in another language to a written and oral business communication standard


Experience using Salesforce or similar data management tool

Application Form & Interview
Knowledge Cultural awareness and sensitivity Knowledge of the Duke of Edinburgh’s International Award Interview
Skills and Abilities Able to demonstrate leadership and decision-making skills

Able to organize and plan effectively

Ability to communicate and network effectively at all levels and work with a diverse range of stakeholders

Results oriented, with a bias for action

Ability to work collaboratively and as a team member but also work alone, on own initiative, manage time, prioritize workloads, work under competing pressures and to deadlines.

Computer literate. Experienced user of MS Word, Excel and PowerPoint.

Project management skills



Location This full-time position would work from our National Office located in Chicago with some travel locally and nationally to provide training and support to Award Units. This role works during the Monday – Friday business week with some flexibility required on or around the lead up to events and/or training that may take place on the weekends.

Must be eligible to work in the USA.

Must be willing to travel on behalf of the national office, frequently including overnight stays. Travel is estimated to be about 30% of the time.


Interviews for this position will begin on May 30 and 31, 2019.
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